To reach Frownies Customer Service
Call us at (800) 648-6891 or 937-298-0265 during business hours;
Monday thru Friday 8:00 am to 4:00 pm EST.
After hours Email: firstname.lastname@example.org
Helen Morrison, the great-great-grandaughter of Frownies' inventor Margaret Krosen, joined the team as Director of Brand Strategy in August 2020. Morrison has led the brand to exponential growth through her transparency and accessibility across social media platforms.
“Frownies Facial Patches have always been marketed by word-of-mouth,” Morrison states. “Now we are using the modern-day “word-of-mouth” – social media – to continue our personalized customer service experience.”
Morrison shares that Frownies’ secret to standing out beyond the viral TikTok videos and Instagram reels is the individual interactions with their customers. “My great-great-grandmother would hand-write responses to letters from women from all over the world ordering Frownies Facial Patches,” Morrison notes. “Now, if a customer sends a message on Instagram, I personally respond, often with a voice message. I am always happy to give application tips if a customer sends me a picture of their problem areas or the placement of their facial patches.”